Refund Policy

Last updated: November 2026

PrimeBiome purchases made through the official checkout are backed by the manufacturer's advertised 60-day money-back guarantee. This page summarizes general guidance; the authoritative terms are those presented on the official checkout page at the time of your order.

Guarantee Window

The 60-day period generally begins from the date of your original purchase. Refund requests submitted after this window may not be eligible.

How to Request a Refund

• Contact the seller's customer support using the information provided in your order confirmation email.
• Provide your order number and the email address used at checkout.
• Follow any return instructions provided by the seller, including whether bottles (opened or unopened) need to be returned.

Shipping Charges

Whether original shipping charges are refundable depends on the seller's current policy — confirm this when you submit your request.

Processing Time

Refunds are typically processed within a number of business days after approval, though timing can vary by payment method and processor.

Questions

If you have questions about a specific order, please reach out through our Contact page and include your order details.

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